Delivery & Returns

Delivery

  • Keetsa delivers free of charge to the 48 contiguous states of the U.S. If you live outside the 48 contiguous states, please email Keetsa Customer Service at contactus@keetsa.com or call us at 1.877.753.3872 for a shipping quote. 

  • We ship most orders via FedEx Ground from our warehouse in California. Delivery can take 5 to 7 business days. 

  • A FedEx tracking number will be emailed to you after your order ships, usually one to two business days after the order is placed. Using this tracking number on FedEx.com, you will be able to determine when the item is scheduled to be delivered. FedEx will not guarantee delivery at a certain time or alert you before the delivery. 

  • If you are in the Bay Area, Los Angeles, or in New York City, and you require special delivery, please call a Keetsa Sleep Shop in your area. Special delivery services are subject to an additional fee.

  • Deliveries to most areas in Canada are also free. Please expect 7 to 10 business days for delivery. Keetsa pays all related duty and customs fees.

  • Shipping delays owing to stock shortage or other unexpected occurrences are very rare, but we will promptly notify you if we anticipate any such delays.

  • Keetsa is not responsible for shipping delays and does not guarantee a specific shipping time, timeframe, or date of delivery.

If you need faster shipping, please email Keetsa Customer Service at contactus@keetsa.com or call us at 1.877.753.3872 for a quote on express shipping.

Order cancellation

  • Please notify us of your cancellation request by email at contactus@keetsa.com. 

  • If you cancel an order for an item that has been shipped, you will be charged a return fee. 

  • The item you are returning must be returned in the original packaging for your refund to be processed. It may take up to two weeks to see the refund on your credit card statement. 

Return Policy  

We are dedicated to providing the most comfortable, durable, and affordable sleep products on the market today. Our commitment to you and to the environment are the hallmarks of our business credo. Bottom line: to the best of our ability, we want to make you happy. Sleep is personal and it can take up to 30 nights for your body to adjust to a new mattress. We do not offer comfort guarantees, but we do sell comfort layers that can make your mattress softer. Please call us at 1.877.753.3872 or email us at contactus@keetsa.com so our experienced sleep guides can assist you.  

Which Keetsa product would you like to return?  

  • Returns of mattresses, box springs, comfort layers, and pillows. 

    You have up to 90 days from your date of purchase to return your Keetsa mattress, box spring, comfort layer, or pillow. We require that you use your Keetsa product for a full 30 days before contacting us about a return. And call us before you make that decision. One of our experienced sleep guides will be happy to discuss options for any comfort issues you might be having. If you do decide to return, your purchase price will be refunded (less a 10% processing fee).

  • Returns of bed frames, bedding, pet beds, and Giving Kandles. 

    You have up to 30 days from the date of your receipt to return bed frames, bedding, pet products, and Giving Kandles. If the item is unused and in the original package, we offer a full refund of the purchase price if you return them to the store. If the item has been used, you will be charged a return processing fee of 10% of the value of your purchase. 

Only Keetsa products purchased directly from a Keetsa Sleep Shop or Keetsa.com are covered by the terms and conditions detailed on this website. If you have purchased a Keetsa product through one of our authorized retail partners, your purchase is subject to the terms and conditions of that authorized retailer, which may differ from Keetsa’s policies.