Delivery & Returns


  • Keetsa delivers free of charge to the 48 contiguous states of the U.S. If you live outside the 48 contiguous states, please email Keetsa Customer Service at or call us at 1.877.753.3872 for a shipping quote.

  • Keetsa also delivers, with additional shipping fee, to Hawaii and Alaska. Add the items in the cart and enter the shipping address information to view the estimated shipping fee to your destination.

  • We ship most orders via FedEx Ground from our warehouse in California. Delivery can take 5 to 10 business days. Oversized items ship via Freight services, and delivery can take up to 15 business days.

  • Please double check your shipping address to make sure the information is entered correctly.Keetsa is not responsible for any order that is lost due to incorrect shipping or contact information that a customer has provided.If you need to change the shipping address, immediately alert Keetsa by emailing Keetsa will do its best to redirect the package,but is not responsible for any unexpected delivery issues, including loss of the package, during this process.

  • A FedEx tracking number will be emailed to you after your order ships, usually one to two business days after the order is placed. Using this tracking number on, you will be able to determine when the item is scheduled to be delivered. FedEx will not guarantee delivery at a certain time or alert you before the delivery. Fedex agent will not set up or remove the mattress, frame or any other product.

  • Fedex will leave the package outside of your home if no one is there to accept it. If your shipping address is in a theft prone area or if you feel there is any risk to leaving the package outdoors for a period of time, be sure to request that the order be signature required by emailing is not responsible for any damage or loss of product caused by an order being left outside your home.  If you would like to have your package protected from damage and loss, be sure to select Route at check out. 

  • If you are in the Bay Area, Los Angeles, or in New York City, and you require special delivery, please call a Keetsa Sleep Shop in your area. Special delivery services are subject to an additional fee.

  • Shipping delays owing to stock shortage or other unexpected occurrences are very rare, but we will promptly notify you if we anticipate any such delays.

  • Keetsa is not responsible for shipping delays and does not guarantee a specific shipping time, timeframe, or date of delivery.

  • If your product is lost or damaged during delivery, immediately notify Keetsa by emailing within 5 days from receipt. Keetsa is not responsible for any damage or loss of product after 5 days from delivery. Be sure to promptly check on your delivery and condition of the product as soon as receiving the product.

If you need faster shipping, please email Keetsa Customer Service at or call us at 1.877.753.3872 for a quote on express shipping.

Order cancellation

  • Please notify us of your cancellation request by email at

  • If you cancel an order for an item that has been shipped, you will be charged a return fee.

  • The item you are returning must be returned in the original packaging for your refund to be processed. It may take up to two weeks to see the refund on your credit card statement.

Return Policy

We are dedicated to providing the most comfortable, durable, and affordable sleep products on the market today. Our commitment to you and to the environment are the hallmarks of our business credo. Bottom line: to the best of our ability, we want to make you happy. Sleep is personal and it can take up to 30 nights for your body to adjust to a new mattress. We do not offer comfort guarantees, but we do sell comfort layers that can make your mattress softer. Please call us at 1.877.753.3872 or email us at so our experienced sleep guides can assist you.

Which Keetsa product would you like to return?

  • Returns of mattresses, box springs, comfort layers, and pillows.

    You have up to 90 days from your date of purchase to return your Keetsa mattress, box spring, comfort layer, or pillow. We require that you use your Keetsa product for a full 30 days before contacting us about a return. And call us before you make that decision. One of our experienced sleep guides will be happy to discuss options for any comfort issues you might be having. If you do decide to return, your purchase price will be refunded (less a 10% processing fee).

  • Returns of bed frames, bedding, pet beds, and Giving Kandles.

    You have up to 30 days from the date of your receipt to return bed frames, bedding, pet products, and Giving Kandles. If the item is unused and in the original package, we offer a full refund of the purchase price if you return them to the store. If the item has been used, you will be charged a return processing fee of 10% of the value of your purchase.

Only Keetsa products purchased directly from a Keetsa Sleep Shop or are covered by the terms and conditions detailed on this website. If you have purchased a Keetsa product through one of our authorized retail partners, your purchase is subject to the terms and conditions of that authorized retailer, which may differ from Keetsa’s policies.