Warranty

Keetsa offers protection

Warranty

Keetsa, Inc. warrants that the following Keetsa products will be free from defects in material and workmanship that may compromise sleep quality for the periods listed below from the date the product is delivered to the original consumer purchaser. This warranty covers the original consumer purchaser for as long as he/she owns the product and is not transferable. Purchaser must present proof of purchase, without which warranty service will be denied. The product must be in the purchaser’s possession until warranty assessment and inspection can be completed.

Mattresses 

12 years

Pillows & Beddings 

2 years 

Comfort Layers 

5 years

Bed frame foundations 

5 years

Pet Products 

2 years

Eye Mask

1 years

Floor models or samples 

1 year

The warranty is valid only if the product was opened within thirty (30) days of receiving the product to prevent compression for an extended period of time. The warranty coverage will be void if any sort of stains or water marks occur on the product, whether it caused the issue or not, and/or if there are any signs of damage or abuse as described below.

Warranty exclusions and limitations

This warranty applies only to the Keetsa-brand products listed above that are sold in the United States, Puerto Rico, the U.S. Virgin Islands, and Canada—and only when those who purchased them from Keetsa or a Keetsa retailer as a new product have used them properly. By proper use, we mean using the mattress on a firm, rigid, and smooth surface that allows air ventilation and supports the entire mattress, such as a slatted bed platform, box spring, or Keetsa bed frame foundation (slats should not be more than 4” apart). Keetsa mattresses are not designed for use with Murphy beds or adjustable beds, and use of Keetsa mattresses on this kind of bed voids the warranty. Proper use also means that the product was not abused by the purchaser. Liquid damage, spillage, and/or bodily fluids, will cause excessive wear on the mattress, comfort layer, and pillow. The warranty coverage will be void if any sort of stains or water marks occur on the product, whether it caused the issue or not. It is the purchaser’s responsibility to properly protect the product. This warranty does not apply to a purchaser’s personal comfort preferences, such as the firmness of the mattress, bed height, weight, or to normal body impressions of 1.5” or less. Purchaser must rotate the mattress head-to-toe every six months for the life of the mattress, to ensure even wear. Failure to do so may void the warranty.

Mattress manufacturing defects covered under warranty

  • Open seams that cause damage to the inner foam or spring material, and affect overall function or support of the mattress.

  • VISIBLE & permanent compression of the mattress surface greater than 1.5” that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform. The indentation must be visible to the naked eye when no weight is applied to the top of the mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Keetsa, the Mattress Warranty, without limitation, will be void.

  • Size variations greater than 2” in any dimension, after 30 days of regular usage and when measured at the center of the mattress.

Mattress manufacturing defects not covered under warranty

  • Indentations or sagging that are not visible on mattress surface without any weight applied on the mattress.

  • Misshaped corners or slanted edges on mattresses that have been opened up for less than 30 days.

  • Faults in the cosmetic appearance, such as wrinkles on the fabric and/or crushed corners, that do not affect the performance of the mattress.

  • Cosmetic changes that naturally occur over time, including natural blemishes in the fabric, stitches or seams coming apart.

  • Uneven softness and lumpiness on the surface of the mattress that may occur over time.

  • Purchaser’s personal comfort preferences, such as the firmness of the mattress, bed height, weight, or to normal body

    impressions of 1.5” or less.

  • Mattresses that may have been soiled, dampened, burned, stained, or otherwise damaged at no fault of the mattress.

  • Mattresses that have been damaged due to improper storing, moving or any other handling.

  • Mattress fabric color changes or pills, which can accumulate over time.

  • Mattress dimension (width, length, and/or height) discrepancies of up to 2” when measured at the center of the mattress.

  • Appearance of mold or infestation with vermin (such as bed bugs) owing to improper and unsanitary care of the mattress.

Note: Although you can sleep on a Keetsa within a few hours of removing it from its packaging, it can take up to 30 days for it to fully recover its natural shape. This period of acclimation is normal, depends on atmospheric conditions, and is not a defect in the mattress that would be covered under the warranty.

Comfort Layer manufacturing defects covered under warranty

  • Open seams that cause damage to the inner foam or fiber material, and affect overall function or comfort of the comfort layer.

  • VISIBLE & permanent compression of the comfort layer surface greater than 1.5” that is NOT associated with or resulting from a faulty mattress or foundation.

Comfort Layer manufacturing defects not covered under warranty

  • Faults in the cosmetic appearance, such as wrinkles on the fabric and/or crushed corners, that do not affect the performance of the comfort layer.

  • Cosmetic changes that naturally occur over time, including natural blemishes in the fabric, stitches or seams coming apart.

  • Uneven softness or lumpiness on the surface of the comfort layer that may occur over time.

  • Keetsas that may have been soiled, dampened, burned, stained, or otherwise damaged at no fault of the comfort layer.

  • Comfort layer height change over time after use.

  • Comfort layer fabric color changes or pills, which can accumulate over time.

  • Comfort layer dimension (width, length, and/or height) discrepancies of up to 2” when measured at the center of the comfort

    layer.

  • Appearance of mold or infestation with vermin (such as bed bugs) owing to improper and unsanitary care of the comfort

    layer.

Pillow manufacturing defects covered under warranty

  • Cover seams that come apart.

  • Misshaped within the first 30 nights of use.

Pillow manufacturing defects not covered under warranty

  • Loss of loft, firmness, or shape after 30 nights of use, which is common among all types of pillows.

  • Cosmetic changes that naturally occur over time, including color or pills, which can accumulate over the period of use.

  • Height change over time.

  • Fabric color changes or pills, which can accumulate over time. 

  • Dimension discrepancies of up to 2”.

  • Appearance of mold or infestation with vermin (such as bed bugs).

Bed frame, foundation, box spring manufacturing covered under warranty

  • The Base cover seams coming apart.

  • Broken support structures that do not adequately provide a firm, rigid, and flat surface for the mattress.

Bed frame, foundation, box spring manufacturing defects not covered under warranty  

  • Cosmetic changes (color, peeling) that develop over time in bed frame foundations that include fabrics.

  • Bed frame foundations that may have been soiled, dampened, burned, or otherwise damaged from improper use.

Protector & Bedding manufacturing covered under warranty  

  • Seams coming apart.

  • Faulty zipper.

Protector & Bedding manufacturing defects not covered under warranty

  • Normal wear and tear as a result of washing and intended use.

  • Damages caused by purchaser’s abuse, including but not limited to, burns, cuts, tears, liquid damage, or stains.

Warranty performance

During the warranty period, Keetsa may opt to repair or replace any defective product that is covered under warranty. Any replacement will be for the same item and size originally purchased. However, Keetsa reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing piece or product. Replacement of one piece or part of the product does not constitute Keetsa’s agreement to replace other pieces or parts. The warranty period does not change if replacement items are required—the original warranty date remains in effect. Keetsa will not provide a monetary refund if you do not accept the repair or replacement.

Obtaining service on your warranty  

  • To obtain service under the warranty, notify (in writing) the retailer that sold you the Keetsa product, email us at contactus@keetsa.com, or call us at 1.877.753.3872. You must present an original sales receipt that establishes your purchase of Keetsa product as the original purchaser.

  • If a member of the Keetsa team requests photographs to prove a warranty claim, it is your responsibility to send photographs that clearly show the claimed defect. If provided information or photos are not satisfactory, Keetsa reserves the right to deny the claim. Keetsa also reserves the right to close the case if requested photos and information are not received within 30 days. You will need to submit a new claim to reopen the case.

  • If we must inspect the product, the transportation cost or removal cost will be borne by the purchaser until such time as Keetsa determines that a claim is valid. If the product is defective, Keetsa will bear all transportation or removal costs.

  • For health and safety reasons, Keetsa is not able to inspect products that are soiled, dampened, burned, stained, or infested with vermin, bed bugs, or mold, and in such cases the warranty will not apply.

  • Please keep your limited warranty in a safe place along with the dated sales receipt that shows that you are the original purchaser. Please do not cut off the white tag on your mattress or pillow as this contains valuable information about your product.

  • Do not bend or fold your mattress, and do not try to get it back into the original box. When moving your Keetsa mattress after initial use, please be sure that it is properly supported and protected. Although you can carry the mattress on its side when moving, prolonged storage of the mattress on its side will damage the mattress. Be sure to store the mattress laying flat on a clean and ventilated surface.

Limitation of liability

Repair or replacement of a defective product shall be the sole remedy of the purchaser under this warranty and, in no event, shall Keetsa be liable for refund, incidental or consequential damages, losses, or expenses. (Keetsa will not provide a monetary refund if you do not accept the repair or replacement.) Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Legal rights

Our warranty gives you specific legal rights. You may be entitled to additional rights, which vary from state to state.