Frequently Asked Questions

Still have questions?

Popular Questions

Some of beds in the market use the fiberglass for complying Flame Retardant regulations. What about Keetsa? Is Keetsa bed safe?

Keetsa does not use fiberglass. The fire barrier used in Keetsa mattress is made with 100% cotton fabric treated with OEKO certified flame retardant agent. The treated fabric is tested again by OEKO for complete safety. 


Mattresses manufactured in or imported into the United States must meet the US CPSC (Consumer Product Safety Commission) flammability standards ‘16 CFR Part 1632’ (mattresses and mattress pads) and ‘16 CFR Part 1633’ (mattresses and mattress sets). This consumer protection law went into place in 2007 to make mattresses more fire safe. We use a PBDE-free fire barrier that has been safety tested and complies with federal regulations.


The fire barrier has been tested inspected and certified by STANDARD 100 by OEKO-TEX®, an independent testing and certification system used worldwide for raw, semi-finished, and finished textile products at all processing levels. The results of the STANDARD 100 by OEKO-TEX® inspection (Appendix 4, Product Class II) indicate that our fire barrier cotton fabric meets the human-ecological requirements for skin contact. 


Our fire barrier also fulfills the requirements specified by Annex XVII of REACH for the use of azo colorants and nickel release as well as the American requirement for lead content in children's articles (with the exception of accessories made from glass).



What’s the best way to remove stains from my Keetsa?

If you happen to stain your mattress, it’s best to spot clean the area using a bit of warm water and mild detergent. Use extra caution not to get the foam layer wet, as this can damage it. Most important, make sure the cleaned area is completely dry before making the bed. Feel free to use a hair dryer to dry the area more quickly. If you need to clean a larger area, get in touch with a mattress cleaning professional.

What is the “recycle fee” all about?

California, Connecticut, and Rhode Island state laws require retailers to collect a recycling fee on every mattress and box spring they sell to customers who live in their states. The amount of the fee was approved by the state and is not set or controlled by retailers. 


For more information on the purpose and goals of mattress recycling efforts, visit byebyemattress.com or mattressrecyclingcouncil.org.

Do you offer special delivery?

If, for any reason, you do not want us to ship your mattress via Fedex please reach out to your local Keetsa Sleep Shop for other delivery options. Call us at 1.877.753.3872.

Where are Keetsa’s born?

Choosing a Keetsa

Which Keetsa do you suggest for sleepers who prefer a soft mattress?

For a softer experience, we suggest The Keetsa Pillow Soft®, Tea Leaf Supreme®, and Tea Leaf Dream®. 


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What kind of mattresses do you recommend for sleepers who prefer a firmer feel?

For a firmer experience, we recommend The Keetsa Plus®, The Keetsa Cloud®, and Tea Leaf Classic®. These Keetsas are firm, but still conform to your body’s curves for comfortable support. If you find over time that you would like a softer experience, add a Keetsa comfort layer.


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Preparing for bed

How long does it take for my Keetsa to recover after it’s unpacked?

Once you open the sealed bag, your Keetsa will rise within a couple of hours to 80 or 90 percent of its full loft. At that point, it’s ready for use. Within one or two days, it will reach its final shape. If you notice some wrinkles and rounded corners, don’t worry—they’ll disappear in a few days and won’t affect the comfort in the meantime.

How should I set up my Keetsa?

Free your Keetsa from its packaging and unroll it. Place it so that the Keetsa logo is right side up and visible at the foot of the bed. Make sure to place your mattress on the proper foundation—either a Keetsa Gold-Brushed Steel Bed Frame, a Keetsa Base, a slatted platform bed (with slats placed no more than 2” in width and no more than 4” apart), or a conventional box spring that is in good condition and does not flex.

When I open up the mattress, I think I detect a scent?

We rely on natural elements such as castor oil, extract of green tea, hemp, and untreated cotton to make each of our products as natural and comfortable as possible. As a result, each Keetsa product is unique—and has its own unique scent. This scent is completely harmless and will dissipate within a few days once you remove it from its packaging and allow it to air out.

Can I put the Keetsa mattress back into its box?

A Keetsa mattress is not recompressable. Once it is out of its box, it’s not possible to put it back in. We are hoping to develop a new technology that makes that possible some day soon.

The Care and feeding of Keetsas

How should I care for my Keetsa?

Over time, the surface of your Keetsa will naturally soften a bit. To make sure that the mattress wears evenly, simply turn it head to toe once every six months. Keetsa mattress covers are neither removable nor washable despite the presence of a zipper on some models. That’s why we recommend a waterproof protector to keep it clean and fresh for years to come.

What’s the best way to remove stains from my Keetsa?

If you happen to stain your mattress, it’s best to spot clean the area using a bit of warm water and mild detergent. Use extra caution not to get the foam layer wet, as this can damage it. Most important, make sure the cleaned area is completely dry before making the bed. Feel free to use a hair dryer to dry the area more quickly. If you need to clean a larger area, get in touch with a mattress cleaning professional.

What makes a Keetsa a Keetsa?

Where are Keetsa’s born?

Are your products natural or organic?

Keetsa's mission is to deliver a comfortable, affordable, and durable mattress Many organic and natural mattresses are either uncomfortable or not within the price range of many consumers. So, we decided to take the most comfortable and durable materials we could find to create the most comfortable and affordable mattress we could make in an eco-friendly way.

Keetsas are compressed into a box. Doesn't that damage them?

On the contrary, we’ve designed them to do just that. In fact, it is a testament to the design and durability of our product that we can compress them without any damage to their performance and durability. We have subjected some of our competitors’ mattresses to the same process, and they do not stand up to the test.

Some of beds in the market use the fiberglass for complying Flame Retardant regulations. What about Keetsa? Is Keetsa bed safe?

Keetsa does not use fiberglass. The fire barrier used in Keetsa mattress is made with 100% cotton fabric treated with OEKO certified flame retardant agent. The treated fabric is tested again by OEKO for complete safety. 

 

Mattresses manufactured in or imported into the United States must meet the US CPSC (Consumer Product Safety Commission) flammability standards ‘16 CFR Part 1632’ (mattresses and mattress pads) and ‘16 CFR Part 1633’ (mattresses and mattress sets). This consumer protection law went into place in 2007 to make mattresses more fire safe. We use a PBDE-free fire barrier that has been safety tested and complies with federal regulations.


The fire barrier has been tested inspected and certified by STANDARD 100 by OEKO-TEX®, an independent testing and certification system used worldwide for raw, semi-finished, and finished textile products at all processing levels.The results of the STANDARD 100 by OEKO-TEX® inspection (Appendix 4, Product Class II) indicate that our fire barrier cotton fabric meets the human-ecological requirements for skin contact. 


Our fire barrier also fulfills the requirements specified by Annex XVII of REACH for the use of azo colorants and nickel release as well as the American requirement for lead content in children's articles (with the exception of accessories made from glass).



Environmental commitments

How green is my Keetsa?

One of our favorite energy-saving innovations is the Toyota Prius. It’s affordable, durable, and lessens our dependence on gas. Yes, you will find vehicles out there that use no petroleum. But often, they are neither practical nor affordable. Think of Keetsa as the Prius of mattresses. Our products are less dependent on petroleum both in the manufacturing and delivery processes. We also use sustainable, recycled, and recyclable materials whenever possible. Much like the Prius, Keetsa is helping to redefine an industry and challenge how mattresses are manufactured, used, delivered, and disposed of—while taking comfort to a new level.

What other green products are you developing?

We are continually challenging ourselves to come up with earth-friendly sleep solutions. Our research and development teams are actively testing new ingredients and materials that will increase the number of green ingredients in our products. Stay tuned as we introduce these new Keetsas to our product line.

Shipping and other logistics

Is shipping really free?

We use compression technology so that our mattresses fit into Fedex-approved shipping boxes. That makes delivering Keetsas a whole lot easier—and cheaper—than the shipping of conventional mattresses. And because our products can be shipped via Fedex, we’ve considerably reduced our carbon footprint, which is important to us. One last benefit of offering free shipping: it’s just one more incentive for people to act to replace their old, worn-out, unhealthy mattresses.

Do you offer special delivery?

If, for any reason, you do not want us to ship your mattress via Fedex please reach out to your local Keetsa Sleep Shop for other delivery options.

Returns & compatibility issues

What if I am unhappy with my Keetsa?

We have built our reputation over the last decade on legendary customer service. All Keetsa sleep guides are highly trained and educated about our products to ensure that we provide you with the best advice. Despite our efforts, however, you may find that you are unhappy with a product or service. Simply contact your Keetsa representative, and we will do whatever it takes to make your experience a great one!

What if the mattress is firmer than I had expected?

We do not offer comfort guarantees. Sleep is a personal process, and it can take up to a month for your body to adjust to a new mattress. If you find your Keetsa is too firm, however, you can order comfort layers to give you a softer experience. 


Call us at 1.877.753.3872 so our experienced sleep guides can assist you in increasing your level of comfort.

What is your return policy?

Our commitment to you and to the environment are the hallmarks of how we do business. If you have issues with your Keetsa, we strongly recommend that you consult with our highly experienced sleep guides. We may have an easy solution that will save you the inconvenience of having to return your Keetsa. Should you return it, however, we will refund all but 10% of the returned product value. We cannot resell the mattress.

Mattress recycling

What is the “recycle fee” all about?

California, Connecticut, and Rhode Island state laws require retailers to collect a recycling fee on every mattress and box spring they sell to customers who live in their states. The amount of the fee was approved by the state and is not set or controlled by retailers. 


For more information on the purpose and goals of mattress recycling efforts, visit byebyemattress.com or mattressrecyclingcouncil.org.

If I don’t plan to recycle my previous mattress, do I still have to pay this fee?

State law requires us to collect this fee on any mattress and box spring sold to a customer in a state that is participating in a recycling program (see above). The program uses a network of participating cities, towns, retailers, recyclers, and other organizations to collect, transport, and properly recycle your old mattress.

I didn’t pay this fee on my old mattress, so will it be accepted for recycling?

Yes, all mattresses originating in participating states are eligible for no-cost recycling, regardless of when and where they were purchased.

A retailer participating in the recycling program would not take back my old mattress because it deemed it unacceptable. Can I get a refund on my recycling fee?

No. If you live in California, Connecticut, or Rhode Island, state law requires that all retailers collect this fee on the sale of all mattresses or box springs. The fee helps fund those mattress recycling programs. Contaminated mattresses posing a health or safety hazard are not eligible for recycling through the program. Contact your city or town for advice on how to dispose of your mattress.

Can mattresses really be recycled?